Our sizes are all standard US adult sizes. Check out the size guide and measuring tips located under the product details for each item to determine the best size. If you have questions regarding sizing, our Customer Happiness team will gladly assist you.
FAQ
For all questions or inquiries, please email swimswagsupport@creatorink.com and we'll get back to you as soon as possible.
ORDERS
What is the return/exchange policy?
If you are preparing to place order, please check out the size guide under the product info to ensure you order the correct size. It really works, so please make sure to read the measuring tips!
Due to the limited nature of our merchandise, all sales are final. However, if you find that your garment doesn't fit you, contact our Customer Happiness team and we'll see if we have stock available to exchange. If we do, we'll be happy to accommodate you. Just keep in mind that these are exclusive campaigns -- while we try to keep a little extra for exchanges, it doesn't always work out.
Be advised that if you are an international customer, we are unable to facilitate returns or exchanges of any kind.
My order is damaged, defective or incorrect.
At Creator Ink, we work very hard to ensure every order is shipped safely and correctly. In the case your order arrives in less than perfect condition, please contact our Customer Happiness team and we will take care of you as quickly as possible!
Editing / Cancelling Orders
There is a 12 hour hold period after the order has been placed in which we are able to edit orders to change the size of a garment, add or delete items from your order, and/or make other changes to the items in your order. After this 12 hour hold period has passed, we are unable to make edits to the order.
Contact our Customer Happiness team as soon as possible with changes to your order to ensure they are made within this time period.
SHIPPING & DELIVERY
Tracking Information
Orders typically take 3 - 4 business days (not including holidays) to process after being placed, though this can vary based on volume. When your order has shipped, you should receive an shipment confirmation email with your tracking information.
After the 3 - 4 business day (not including holidays) processing period for your order to be fulfilled at the warehouse, your order will be shipped with the shipping method selected at check out. Here are the expected transit times for all of our shipping providers:
FedEx Smartpost typically takes 3 - 10 business days to the contiguous 48 states.
USPS First Class typically takes 3 - 4 business days in the contiguous 48 states and 5 - 7 business days for Alaska, Hawaii, APO/FPO, and US territories.
USPS Priority Mail typically takes 2 - 3 business days for all 50 states and US territories.
DHL Global Mail can take between 3 - 10 weeks to ship depending on the destination country. Delivery time does not account for possible delays in customs and does not include customs/VAT fees.
PAYMENTS
We accept most major credit cards, Amazon Pay, PayPal, and pre-paid gift cards. Unfortunately, we do not accept payment with an American Express credit card.